Office Hours M-F 9:00a-5:00p Eastern USA Time

Goldspot Pens

<p>Before contacting us, please make sure to check the box that your order arrived in and make sure that there are no loose items at the bottom of the packing material. If the box appears damaged or tampered with during shipping, please note this when contacting us.&#xA0;</p><p>In the event that any item arrives damaged, please contact us by e-mail before sending the package back. You may also call our customer service department during business hours - M-F, 9am-5pm Eastern US Time.</p>

Before contacting us, please make sure to check the box that your order arrived in and make sure that there are no loose items at the bottom of the packing material. If the box appears damaged or tampered with during shipping, please note this when c

What do I do if the item I received is damaged, defective, or incorrect?

Returns and Exchanges

How to fill a fountain pen with an ink cartridge

How to fill a piston-filling fountain pen

How to fill an eyedropper-filling fountain pen

How to convert a fountain pen to fill by eyedropper

How to fill a fountain pen with an ink converter

How to fill a fountain pen with a vacuum-filling mechanism

How to clean a cartridge-filling fountain pen

How to clean a fountain pen converter

How to clean a fountain pen with a built-in piston mechanism

How to clean a fountain pen with a vacuum-filling mechanism

How to clean an eyedropper fountain pen

What to do when your fountain pen won't write.

How to swap a Lamy Safari LZ50 fountain pen nib

How to swap a Kaweco Sport fountain pen nib

How do I get started writing with a fountain pen?

How Should I Store A Fountain Pen When Not In Use?

How do I write with a flex nib fountain pen?

Troubleshooting a flex nib fountain pen

How does a fountain pen work?

Do you have a replacement nib for my pen?

Do you repair pens?

Pen Troubleshooting

How do I find a refill that fits my pen?

Does my fountain pen use international or proprietary cartridges / converters?

What is a sheening fountain pen ink?

What is shading fountain pen ink?

What is waterproof fountain pen ink?

What is shimmer fountain pen ink?

Do you sell spare parts for pens?

Finding a Refill that Fits

How do I cancel my order?

My order was marked delivered but it’s not here.

How do I track my order?

Can I edit or add anything to my order?

Manage Order

How do I find the right nib for my handwriting style?

What is an extra fine nib?

What is a fine nib?

What is a medium nib?

What is a broad nib?

What is a stub nib?

Can you engrave this pen?

What should I have engraved on my pen?

What is a flex nib?

Nahvalur / Narwhal Fountain Pen Nib Size Comparison

Esterbrook / Jowo Fountain Pen Nib Size Comparison

Is it possible to select a particular pen's colors or limited edition number?

How can I tell if an item is in stock or will be back in stock?

Does this item ship in an authentic brand box?

Does this fountain pen include a converter?

Does this pen include ink?

Could you take additional pictures of a pen?

Find the Perfect Pens

I've bought this item from your website, and I just don't like it. How do I return it to you?

Will I be charged a restocking fee to return an item?

How long do I have to start a return?

Where can I find your active discounts and promo codes?

Why is my coupon code not working?

How to earn rewards points

What type of rewards does Goldspot offer?

How to Redeem Rewards Points

How do I join your e-mail newsletter list?

Does Goldspot Pens sell wholesale or give volume discounts for bulk orders?

Discounts and Rewards

Manufacturer Warranty Information

Privacy Policy

Shipping Policy

Do you ship to my country?

Do you sell vintage pens?

Could you tell me how much is my pen worth?

Why am I being charged shipping and taxes?

When can I pick up my order?

Do you check fountain pens for nib alignment, baby's bottom, and feedback, etc?

Is Goldspot Pens an authorized retailer?

Does your store send out free samples of fountain pens?

Do you offer cheaper shipping alternatives for international orders?

Store Info and Policies

What do I do if the item I received is damaged, defective, or incorrect?Updated 10 months ago