Create a return authorization, set up an exchange, or request a refund
Please call or e-mail us to obtain an RMA# (Return Merchandise Authorization). Let us know the reason for returning the item and whether you would want an exchange, replacement, or credit. Once we supply you with the RMA#, you may ship the pen in its
To qualify for a refund, the item must be in the exact same, brand-new condition it was received, including the original packaging, plus any accessories, parts, and paperwork that came with the item. We cannot accept opened and used bottles of ink, i
Before contacting us, please make sure to check the box that your order arrived in and make sure that there are no loose items at the bottom of the packing material. If the box appears damaged or tampered with during shipping, please note this when c
The window to initiate a return is 15 days from the delivery date, 30 days for a gift purchase. This applies for both preferential returns (item no longer wanted or needed) and for defective or incorrect items. We encourage our customers to contact u