Will I be charged a restocking fee to return an item?Updated 10 months ago

To qualify for a refund, the item must be in the exact same, brand-new condition it was received, including the original packaging, plus any accessories, parts, and paperwork that came with the item. We cannot accept opened and used bottles of ink, ink cartridges, used notebooks, engraved pens, or pen cleaning supplies. Transparent pens that have an internal filling system (like a piston fill or vacuum fill) cannot be returned for refund once they have been inked. For those types of pens, we strongly suggest dip testing the nib.

Please understand that you will be responsible for the shipping costs on preferential returns. If the order qualified for free shipping, the actual postage cost will be deducted from the refund. 

Free items or free gifts with purchase cannot be replaced or refunded. If an order is returned without the free items, the cost of the items will be deducted from the refund amount. 

Any pens that have been inked and used will incur a 15% restocking fee for preferential returns. There is no fee for defective returns.